Seabourne Express - Case Studies
Clients are family
At Seabourne our customers are part of our family. Many have been loyal and supportive for years and know most of the Seabourne team in their local office by name.
Our Key Accounts Desk provides a single point of contact for personal monitoring of more sensitive consignments. As well as this, all clients are allocated a customer support representative, who is in contact on a regular basis to deal with any queries that may arise.
Seabourne ensures all customers are treated as true partners. We only use the customer account number for accounting, because we recognise 95% of our customers immediately by voice and name.
Anything is possible
At Seabourne we believe that anything is possible, and we strive to prove that with our dedicated service.
A fine wine on time…
The Vineyard Connection (TVC), a longstanding client in the famed Stellenbosch wine region of South Africa, called Seabourne at 17:00hrs on a Friday. They requested a delivery on Saturday in Amsterdam for a high profile wine tasting at 14:00. The consignment flew via Cape Town on Friday evening and arrived in London at 09:00 the next morning, having cleared customs promptly due to pre-clearance advice. It was then transferred immediately to Amsterdam and delivery was made in good time, meaning all was prepared and the customer calm for the much anticipated wine tasting.
Your problem is our challenge
Seabourne help clients to deal with a myriad of problems on a daily basis. Our fast, flexible, and personal service means we are ready to provide bespoke solutions to any customer needs, 24 hours a day, 7 days a week. Go on, set us a challenge.
Electronics for Imaging (EFI) urgently required an 800 kg pallet to be collected from the Italian/Austrian border and delivered in Birmingham, UK before 11:00hrs the following morning. A dedicated driver collected the pallet at 15:00 and ensured it was on the first available flight to London. The pallet arrived at Heathrow the next morning and was driven to Birmingham on a dedicated vehicle in time for the 11:00 deadline.
At Seabourne, we pride ourselves on adapting our flexible and committed services in order to overcome any challenge.